How Banking, Financial Service & E-wallet Can Benefits from Bulk SMS Services

Mobile communication has become one of the most essential and crucial communication channels to interact with customers in order to provide a great customer service. Banking, financial and e-wallet service use bulk SMS service to get a competitive edge in the business and finance market. In spite of that, what are the functions and benefits of using bulk SMS online service in these business sectors?

Two-Step Verification

An online transaction is more protected and secured with a two-step verification process for banking and e-wallet. Whenever a customer made an online transaction, an SMS will be auto-generated by the system and send it to the user’s registered phone number. After that, the user needs to key in the code received to complete the transaction. This verification could protect the user’s account from the unauthenticated access. Apart from that, during the app registration, an OTP (One Time Password) will be sent out to the registered phone number. Hence, these layers of security will ensure a more secure online transaction experience by the user.

Automatic SMS Alerts

Banking, financial services and e-wallet may also use a bulk SMS service to notify their client about transactional notification like low balance alert, payment reminder, ATM cash withdraw and cash deposit. To do so, the database would be connected with the SMS API so that an automatic text alert message can be send to user. These simple communication tools will help user to get informed in a fast and convenient way.

Promotional Text Message

Bulk SMS online gateway is the most effective marketing tools to reach potential clients in which financial institution can use SMS platform to blast out messages regarding with the products or services that they offered. With just a simple step, you’re able to reach thousands of people in multiple places, at very low cost and the customer’s who are interested in the products or services will revert back to the message.

Informational Text Message

Nowadays, banking scams are increasing year by year, the customer should be informed about those tricks and method, which used by the scammer so that they could prevent them from being cheated or scammed. Hence, bulk SMS is a great tool to let your entire customer base know about new potential scams.

Informational Text Message

Customer Support

Some customer does not want to wait for a long time to get their queries resolved either by heading to the nearest branch or waiting for a customer representative to take their call. Hence, text messaging will be an alternative way to respond the queries. This can be done automatically by creating auto-responders for certain keywords. For example, “current balance”, “overdue” and so on.

Hence, here are some of the key benefits of using bulk SMS service for the financial sector:

1. Reach Potential Clients Easily

With bulk SMS platform, all of the promotional messages can blast out easily to the potential clients. Financial sector wouldn’t need to waste time to do cold calling to every of the clients as some of the clients do not prefer to be contacted through phone call. By using SMS blast service, the client’s response or feedback help to examine, which client is interested or not interested in the products or services offered to them.

2. Cost Effective

SMS only cost a few cents, most of the financial issue or queries can be responded through SMS. Hence, larger call centers or help desk is no longer needed. The workload of the staff can be reduced also besides than minimize human error.

3. Customer’s Loyalty

Every customer prefers a safe, easy, fast and convenient way of getting their queries responded. With an automated text message service, customers will feel protected and more secured. Hence, they will remain loyal to your services or products.

Online SMS gateway Malaysia is widely used in the financial sector to help their business stay competitive in the market. We, smss360.com , as a Malaysia’s leading bulk SMS service provider offer a low-cost bulk SMS package whilst our simple API integration can help you to improve your business performance. Kindly contact us at [email protected] or 017-9199338 to get more information.